Many a web host has placated themselves that the majority of web hosting review written fall into a couple of categories. The following statements are randomly copied from forums populated by owners of web hosting companies:
- positive reviews posted by the hosts themselves, under the guise of random users
- flames by disgruntled users (abusers) who have been terminated/canceled by the host. Very seldom is there any unique content actually added in honesty by real end users, positive or negative.
- disgruntled client are more likely to leave bad reviews than a satisfied client
or how about
- I don't trust these reviews sites at all. Full of nonsense. These "reviews" sites get more fake reviews than real ones. By fake I include negative reviews from customers who were suspended/terminated for abuse/violation of TOS.
While it may be certain that a vast majority of web hosting review sites are indeed “fake affiliate driven” enterprises, less true is the notion that reviews are only written by disgruntled terminated users...
Reviews of two firms
I managed to escape the semi frozen tundra of the northern wasteland for a week of sunny warm vitamin D rejuvenation therapy. An awesome trip that included a night out watching the best hockey game ever.. Florida Everblades and the Evansville Icemen. Seriously, an awesome, entertaining, and memorable game! Notice that I’m neither disgruntled, nor was I unceremoniously ejected from the venue! Then again my review is not about ice hockey.
Traveling north on I-95, a quick pit stop was required for an earlier coffee and a top up on fuel. I was just north of where Danica Patrick was preparing to be the first woman ever to start her Go-Daddy car from the NASCAR pole position. I eased out of traffic and onto Okeechobee Rd in Fort Pierce, Florida.
While those race enthusiasts types may be inclined to utilize a particular brand and octane of gasoline, ensuring maximum power and efficiency, my one step up from a minivan is less demanding. It only asks for a brand name fuel.. which brand exactly is motivated by proximity.
I seen the sign for BP, priced at $3.85 for regular gas. Outrageous enough but competitively priced. Pulling in, I hooked up the intravenous drip. Enjoying the warmth, I noticed a stretch limo fueling and felt a twinge of pity. Then I seen the sign. $4.09 per gallon. I looked at the pump. Sure enough it says $4.09 a gallon.
I looked at gas stations within my range of sight and they were priced substantially less. Did I or did I not see a sign? Was there something to that statement “the internet is making us dumber”. The drip stopped at $40, and I investigated.
Ahh.. While the picture does not do the optical allusion justice, tucked behind that regular sized BP sign is the smallest Mobil gas station sign ever made... with prices 25 cents higher per gallon. Awesome marketing ploy Mobil. You scammed me for approximately $2.50 extra.. Fool me once, shame on you. Fool me twice. Well you won’t cause We Are Never Ever Getting Back Together. Ever. I will never purchase anything again at a Mobil gas station.. Any Mobil gas station, ever!
Disgruntled client... maybe, but I’m not done!
Rogers is the Canadian cable/wireless phone and Internet Service Provider (ISP) people love to hate on. Seriously, a quick search for “Rogers sucks” will provide Twitter feeds, Ihaterogers.ca , rogerssucks.com, Rogers sucks FB pages, its own listing in the Urban Dictionary, countless you tube videos and rants. Rogers is hated! Why do people use it.. we’re waiting on Google!
I've used Rogers for years because it worked. Not the cheapest but it worked. Then in the first part of January we got the email saying we have used 75% of our monthly allocation.. then another a day later saying we reached 100%. We use on average a couple of gigs a day. We have for years. In excess of 20 gigs in a day... never happened! Faced with 7 days before our monthly bandwidth usage reset and ridiculous overage fees, I called Rogers to cancel our service. After the typically long waiting cue, the Rogers retention person explained that our outdated modem needed to be upgraded to a newer model to take advantage of our full plan allowance. They even upgraded the plan to match the competitor I had lined up as a replacement. Placated, I picked up the new modem and resumed work.
Less than a week later I get another email reaching 75% of our usage allocation. Get serious.
Two more hours on the phone with Rogers Retention Agents brought a resolve. (I am being so nice now whereas I am sure I may have broke some laws that evening). As Rogers Terms of Service (ToS) requires a cancellation period, she would upgrade our allowance for the month but we had to return the modem prior to the 21st of February. After providing us the amount of the final bill, the call was concluded and a new service was ordered the following day.
Amicably resolved right...
The new service was installed but as I was paying for Rogers, I continued to use it. My co-horts utilized the new service. Prior to leaving for my road trip for a warmer locale, I took the modem back to the Rogers store (more than a week prior to the 21st). The nice girl behind the counter took the device and stated that she could not find a cancellation notice attached to the account..
Her: “Would you like me to connect you with a customer service rep”
Me: Hmm.. “No thank you”.
I called Rogers from home. They have this automated system that determines why you are calling. Oh you’re cancelling... prepare to wait. No, I mean prepare to wait with a week supply of nourishment!
The first line of defense broke down.. the rep insisted on using the terminology "cancel", whereas I referred to myself as their former client. The matter was escalated to a manager.
Although he could see the call history, he insisted the rep I had spoken with a couple of weeks prior, wrote that I would call back and spend another 2 hours on the phone confirming that I hated Rogers to the very core of my being. As Rogers ToS says they need x amount of days to process a cancellation, I would need to pay for another month of service.
This is about the point when I know some laws were broken!
While neither of these two situations involve a web host, the reviews are real. It is not some negative reviews from customers who were suspended/terminated for abuse/violation of TOS. I was their client.. for years. The Rogers manager hoped we would someday return... I’m hoping the complaint I’m writing to the CRTC (gov oversight agency for communications), when added to all the others that are filed, adds another nail to Rogers coffin. Rogers you suck!