Micfo servers returning for 48 hours. Instructions on how to get your data

Thu, 14th May 2020, 15:17

Micfo posted a new article on their site on how to retrieve your data. Servers are returning for just a short window: It's expected the systems will be overloaded while everyone retrieves backups, so it's urgent you get underway as soon as they return.

Edit: An update confirms the servers will not be returning tonight, but perhaps Friday.

Details are below. Note that these instructions aren't necessarily the fastest: Your new host may be able to use rsync + a simple database dump to grab your data sooner. The backup functionality on Micfo may be extremely slow and not offer a sufficient amount of time to grab your data. 


Q: When will we be able to access our data?

A: Timing is still being firmed up. We want this to be as successful as possible for all affected customers. Currently, it looks like power-on will start in the evening of Thursday, 05/14/2020 or Friday, 05/15/202 and will run for 48-hours.

We have been trying to get the word out and want to allow time for customers to learn this is happening, come up with a plan for what data to prioritize (both time and bandwidth limitations exist) and where to put it (download it local or push directly to a new service?). We also have to make sure that anything we've done to get our website and client portal up does not interfere with access once the servers come back online.

We know everyone wants their data back ASAP and we're doing our best to make sure that can happen.

Q: How do I access my data?

A: There is three ways that customers can use to access their data.

  1. Logging into their Client Portal.
    1. Log into Client Portal
    2. Click on Services
    3. Click Active Button for the account
    4. Click on the Login to cPanel on the left side.
  2. Access the server directly by the server name of the server, with /cpanel at the end of the url.
  3. Access the server directly by the IP address with /cpanel appended at the end of the url.

NOTE: For Resellers, VPN requirement will be disabled so you can access the servers directly.

Q: I already moved my domain or pointed my DNS somewhere else. How do I connect to my server?

A: If you've moved your domain you will need to connect to your server using its IP address. Alternately, you can edit the 'hosts' file on your local computer to temporarily override the new domain setting which will affect YOUR COMPUTER ONLY. All other Internet users will continue to use the updated domain or DNS settings pointing to your new service.


Q: I updated my domain or DNS and don't know my old IP address. How can I find my old server's IP address?

A: Once all of the datacenter servers are powered on again, you will be able to run the following command from the terminal or command prompt on your local computer to get your old IP address.

Make sure to replace 'your-domain.com' with the actual name of your domain or website. Don't include anything after the top level domain (TLD) of .com/.net/.org.

The IP address you are looking for is listed directly below your domain name. In the example below, the old IP address for your-domain.com is

Example with good domain request (your-domain.com):

$ nslookup your-domain.com ns1.micfo.com Server: ns1.micfo.com Address: Name: your-domain.com Address:

Example with bad domain request (your-domain.com/cpanel):

$ nslookup your-domain.com/cpanel ns1.micfo.com Server: ns1.micfo.com Address: ** server can't find your-domain.com/cpanel: REFUSED

Q: How do I make a cPanel backup?

A: A full cPanel backup makes a copy of all of your files, email, databases, etc. Once initiated, you must allow the backup time to perform. The server can send you an email to a working [personal] email address you specify once the backup is ready to download. The steps for generating, downloading and restoring a full backup are explained below in detail.

How to Generate a Full Backup in cPanel

To generate a full backup in cPanel:

  1. Log into cPanel.
  2. In the Files section, click on the Backups icon.
  3. Under Full Backup, click Generate/ Download a Full Website Backup.
  4. On the next page, select the Home Directory option from the Backup Destination drop-down menu.
  5. For Email Address, select whether or not you wish to receive an email notification once the backup is complete. (You may also change the notification email address in the provided field if you wish.)
  6. Click Generate Backup.

This will generate the back up for you and place the tar.gz file inside of your home directory. You can then download the backup via cPanel, FTP or SSH.

To generate a full backup in shell of your own dedicated or VPS server:

  1. Log into the server by IP address using root or username with sudo/su privilege.
  2. Change directory to /home
  3. Generate the new backup of the account using /scripts/pkgacct <username>
  4. It will generate the cpmove-<username>.tar.gz in /home directory
  5. Retrieve the files off the server using ftp or scp or sftp to destination.
How to Download the Full Backup

To download the backup from cPanel:

  1. Log into cPanel.
  2. In the Files section, click on the Backups icon.
  3. Under Full Backup, click Generate/ Download a Full Website Backup.
  4. Under Backups Available for Download, click the link for the backup file you wish to download.
  5. Select a destination on your PC where you would like to save the backup.

As for other servers like deds or VPS that do not have cPanel, they have to do their own data recovery on their own using whatever methods they see fit to have it moved off.

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