Based on a great deal of forum posts, it appears as though downtownhost.com has no one left replying to tickets.
We won't entertain too much conjecture as to why they've suddenly stopped responding to tickets over the past several months: But I can imagine cPanel licensing costs, increased competition and just general burnout have their impacts. Covid on top of that, certainly doesn't help any. I've spoke to many web hosting business owners going through similar company problems.
We highly recommend checking out the top hosting providers on our site, a number of which offer shared hosting & reseller hosting similar to downtownhost.