123connect was started in January 2000 with the idea of a website hosting company that had the best interests of their customers at the heart of the business. It was decided to make sure customers were treated in a friendly manner, talked to in a way they understood and to make the whole hosting experience something they would enjoy.
From that simple start the same customer based focus has grown along with the customers themselves, many of which have been with 123connect from the early years right up to the present date. “Good, Old Fashioned Customer Service” has never been used so precisely to describe a philosophy and a company like it does with 123connect.
Amazingly there is a small but dedicated management team running it all, and with a fixed amount of staff that deal with customers on the phone the build up of the relationship is extraordinarily fast, giving the idea you are ringing a friend rather than a call centre.
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