Formed in 1996, Netcetera is one of Europe's leading Web Hosting service providers, with customers in over 60 countries worldwide.
As the premier provider of Datacentre Co-location, Cloud Hosting, Dedicated Servers and Managed Web Hosting Services in the UK, Netcetera offers an array of services designed to more effectively manage IT infrastructures. Our state-of-the-art data centre environment enables Netcetera to offer your business enterprise level co-location and hosted solutions.
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I have been with Netcetera since 1998 and cannot say a bad word about them.
The support staff are very helpful and friendly and reply to tickets very quickly.
Our relationship with Netcetera is that of almost 3 years. In these 3 years they have tried everything under the sun to try and loot us.
Here is our experience in a bit more detail.
1. Their mail servers malfunction regularly.
2. Their support staff is always trying to bill you for an hourly charge.
3. Their services are regularly down.
4. they recently had a serious outage and their servers crashed. they had the tenacity to bill us to get our website functioning again. after letting them know that we are not dumb, that we understand how the internet works, they agreed to fix our website (a magento installation) and they failed to use the backup i provided. This same backup sent to another company was restored in 30 minutes, here they took 5 days and could not do it.
So stay clear, they are not good enough and i had many sleep less nights because of them.
I have a website hosted with netcetera, I raised a fault with them and after 2 days they have failed to address the fault and have now started to make make a fool of me.
php $_SESSION variables are not working, that is they continue to change for each session instead of holding a constant value during the session.
I have raised 10 tickets of concern. Each response show a complete lack of understanding by the company. The only response has been 'is it working now'. To ask me if a problem on their server is working would show a complete lack of understanding about a basic problem. I also had a previous problem, php scripts were not working, and I had the same problem trying to resolve that.
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