ServerPronto is a dedicated hosting subsidiary of Infolink, one of a few profitable Data Center Corporations in the world. From it's beginning in January 1999, Infolink served the "Value Orientated" segment of the Internet market. Not by offering a sub-standard product at a low price, but by offering a top-quality, feature rich product at an incredible price.
ServerPronto is as reliable as any other dedicated server provider on the market. I’ve hosted with large companies and they have issues. I’ve hosted with small companies and they have issues. But ServerPronto is as reliable as they come.
My dedicated server on ServerPronto experienced a total crash including both hard drive and motherboard.
Since there I was no recoverable data, I had to cancel my account.
ServerPronto insisted on charging me for an additional month because I hadn't given them 30 days notice, even though I'd been a customer for more than three years.
Furthermore, to cancel my account, they made me fax them a copy of the front and back of my drivers license and my credit card, even though they already had my credit card on file. There was no good reason for this except to make it more difficult to cancel, and it increased the risk that my credit card information would misused. I received no confirmation of cancellation until I pressed them for it.
While my account was active, there were a number of networking and datacenter issues; several times the whole ServerPronto site was down.
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