DailyRazor Hosting is a division of Vecordia Web Services, Inc., a provider of world-class technology solutions to small and mid-sized businesses across the world.
As a leading small to mid-sized business web hosting provider, DAILYRAZOR strives to offer the most technologically advanced hosting solutions available to DAILYRAZOR customers across the world. Security, reliability, and performance are at the core of DAILYRAZOR hosting operations to ensure each site and/or application hosted on DAILYRAZOR servers are highly secured and performs at optimum level. Unlike other web hosting companies, DAILYRAZOR does not overload their servers.
Lanham, MD, USA.
I've been with DailyRazor for over a year now and have been greatly over satisfied with their service. Not only are they among the most affordable web hosting service out there - their customer service and uptime reliability is next to none from my own opinion.
What prompted me to write this review today is I was very impressed on how they handled the issue with some of their servers colocated with ThePlanet. Due to the break-down of a transformer at ThePlanet's data center, the server my site was one went offline automatically. This I believe happened on Saturday the 1st of June of thereabout. DailyRazor's support team was quick to sent our an email communication informing me of this. Not only that, I was given the option to have my site migrated to another server colocated at another data center. I opted not to and decided to wait and see if the issue with ThePlanet's transformer will be resolved in due time. The next day, the problem was still there and upon my request, DailyRazor moved me over to another within ours and the move was seamless. I was rather impressed by this - i.e. the company's ability to put the customer. Good job guys!
I signed up, which was pretty straight forward. Then came the time to test their system by trying to upload a couple of pages. Dailyrazor is a great hosting if you mention about price, performance, and features. Network and server uptime seem to be 99.98%. These folks are very willing to help and don't talk to you like you are an idiot as my last hosting provider did.
Although I haven't been with Dailyrazor VPS hosting long I can already see they are a great web hosting provider. Plus customer service is usually fast and is always nice to me. A+. Amazing response time and polite service! Very helpful on many levels!
Unbelievable service. Never really had any problems with the server, we run a managed dedicated server with Dailyrazor and speeds have been great. Never had any downtime yet and have been with them for a few months. There is no question to me the service at Dailyrazor video hosting is cool to all others.
I must say that Dailyrazor is a fantastic web host provider that offers affordable Website Care Plan for running any kind of web sites. They are always willing to assist me over and over again with even the smallest request. Recommend their hosting services to others.
I was looking for a hosting provider offering a high amount of traffic for a reasonable price. Finally found a good host to deal with. The new dailyrazor website care plan and website maintenance solution are fantastic. Tech support responds quite quickly - usually within 2 hours (daytime). Totally impressed!
I didn't realize that I am getting so many options, space and bandwidth at a very cheap price. Their service people are great and helped me in many occasions with my website problems. Definitely recommend their service.
We have been hosting ours and various clients' websites with dailyrazor for about 6 years now. We first started out hosting a few static web sites, but have evolved into a full featured web applications build either on Java or LAMP technologies. Dailyrazor's knowledgeable staff has been very helpful as our hosting needs change with each new client. Technical and customer support are always friendly and respond quickly. Most importantly they've been very willing on several instances to help us with code related issues when needed. Best of all, their web hosting plans are cheap and affordable. We highly recommend them.
Dailyrazor's customer support & response is the kind of support that makes & keeps one happy. Their patience in explaining my misunderstanding regarding the free domain name offer - and reversing my faux pas such that I could take advantage of this offer - was exemplary, prompt, and and professional.
In addition to this, they had an account personnel follow up with me regularly to learn of what difficulties I may be having with getting my site up and running and offering to help if needed. The process of getting my site (which is more or less a basic asp script) is pretty simple, but the proactiveness of the account personnel impressed upon me.
Suffice to say - their tech support team has always been prompt to respond to my support ticket. Even though they don't offer live phone support for more technical issues, I could always reach someone on the phone to discuss minor topics and have my ticket escalated to the more technical guys. So this is another kudos for dailyrazor.
Lastly, no bad experience so far with their servers uptime and availability. Everything is working superb and for the price, I definitely cannot ask more.
Excellent web hosting provider, uptime 100%, fast support team, fast servers - I highly recommend this web host! The price is more than reasonable. The patience of their staff with people like me who need lots of guidance is much appreciated. I host several sites, e-commerce, and Joomla, and I have always had prompt satisfactory answers and solutions. The billing process is really good, - just pay attention to what they are asking you to do.
Dailyrazor is wonderful to work with on any assignment. The responsiveness is beyond prompt - exactly what any business professional could hope for. And the end product is a site that is informative, eye-catching and easy to use. We could not have found a better firm to walk us through the creation of our first website!
Update to my last comment: I just finalized cancelling with Daily Razor. They were very friendly and didn't provide any pushback. I had to provide my last 4 credit card digits, a transaction ID from one of my invoices, and the domain my account was registered under.
Overall, I wish they would allow you to cancel your account from the financial console. Emailing with them is ok, but just creates another hurdle to jump through. While customer service was never an issue for me (actually disappointed I had to leave), they could have kept me if my sites had better uptime.
Thought I'd share this, too - If you need to cancel your Daily Razor account, email [email protected] (that's who responded to my request that I sent to Support and Billing).
Pricing was good, and the Plesk management console was easy to use. Their sales staff also didn't have a problem with me changing my account to use unlimited databases after I had started. Pretty nice of them.
The reason I left for GoDaddy is because of uptime. My customers were finding their websites down about once a week. I don't remember exactly how many notices I gave to their tech group ([email protected] / got real familiar with that email address), but it was somewhere in the neighborhood of about 1 every other week for 2 months.
All-in-all, they were a decent web host, if you don't really need your site up all the time.
I think the guys behind dailyrazor are doing a really good job. I’ve been with them for over 3 months now, and first of all I have to say how helpful their customer support is, you barely have to wait more than 30 minutes with their online ticketing system before you have someone who is ready to solve your problem. And their live chat is always available and online. I have been helped by their support team with so many issues and they have been able to resolve my issues without hesitation. With regards to their hosting setup, I have to say that first, the service is great, the speeds are very okay for the price even on the cheapest package and the reliability and uptime is nothing but awesome. Back to the customer support :), I just like to add that they were even happy to help me when I wasn’t paying for anything, to be honest it’s the best web hosting company I’ve ever seen!
Along with everyone else, I was double billed, a few years ago, then on both my accounts I had in 2011. I've emailed their support and they said they refunded the charge on my CC, but in fact they did not. This is obviously on purpose, and it's happened to me man times, in different years, and from a web search - many other customers. They do it about 3 weeks apart, so the two charges to do not appear on the same bill, another attempt to hide that they are stealing from their customers.
Besides the double billing, it seems like every time I need to do something, their Plesk setup is totally messed up, and it takes them days to get it fixed back up. In the past, they'd done pretty well with support, but lately, it just seems to be messed up every time.
Beware of them. They have very poor customer satisfaction.
Non cooperative and does not give you proper answer.
Totally non professional indian people are operating this business.
Very unreliable and and unhonest hosting provider.
They just stopped my account and didn't give money back.
Please do not sign up with Daily Razor. They have double billed me twice for the last 5 billing cycles. I suspect they purposely double bill all their clients in the hope that most of them will not notice and miss the extra payment. On reporting this, they claimed that there was a bug in the billing system - which not surprisingly seems to reoccur even now.
Proof: Screen from my credit card account
Their support is prompt but poor. One support specialist passes your problem to the next and the cycle continues. Their negligence in a server migration led to 3 of my sites being redirected to a single site because of which Google removed it from their index as it shows up as duplicate content. They have been unable to resolve a technical issue relating to database pooling for the last 10 days because of which any database interaction through the website is unreliable.
Proof: Screen from my gmail account showing messages from Sep 26 to Oct 4
Please make a wise choice and avoid the pain with DailyRazor. It is not worth it.
I had a few problems with the technical side - such as forwarding ALL my websites to some other website. When I pointed this out, they first denied it, then eventually fixed it, it was a configuration problem on their side.
My biggest gripe with them is their billing side - when I tried to cancel service is when my nightmare started. They refused to give me my promised 3 months of free service when I paid for a year (I did pay for a year). And then they said that since I gave them only 2 days notice before the end of 12 months to cancel, they insisted that I have to pay for the whole next year and then only they will cancel it! It sounds crazy, but I have email chains to prove it. They threatened me with collections and consequences! They insisted that I pay for the whole new year of service that I will not get anyway! I offered to pay for a month if they would just cancel, they refused! And yes, no refunds are issued for unused portion of your subscription...
Please stay away from them, they use deceptive marketing practices and strong arm billing practices. This is the worst experience I had with a merchant, ever!
Beware dailyrazor will try to sting you for an extra year when you try to cancel. They will auto renew your hosting without any reminder and then not allow you to cancel. It is clear they want people to fall into this trap.
I did ask in live chat about MSSQL db backup/restore features. Support said what these features are exist. I did want to pay for one month. They took money for 2 months (up to end of this month and whole next month= $9.1). When account has activated, I saw what backup/restore features are absent and asked about refund. They promised to do it but it was not processed for week. I wrote emails with questions when it will processed but they just ignored me. I wrote to PayPal and did ask about additional symbolic compensation $2. They refunded me only $2. But I don't want to leave it so and will require full refund. Their idea is simple: they provide fake information before payment and just ignore clients after payments. Their idea - to spend time until customer will choose to forget about money because this returns taking a lot of time.
We hosted our backup domain with DailyRazor for several years and even though they often have “an application pool stuck on the server” it wasn’t much of a problem since this was just a backup hosting for us.
In 2009 October we started receiving up to 100 junk mails a day, some days even more, and we started investigating.
Even though customer support was generally friendly and promptly they sent me in circles for months until they finally admitted on February 1 (4 months later!) that their servers don’t support SPF checking.
Since I have moved this domain to my main provider my junk problem has been reduced to a maximum of 20 junk mails.
Asking DailyRazor for cancellation and a refund it was bluntly pointed out that they have a no refund policy. After that no attempt was made to work this out neither would they acknowledge my emails anymore.
Not a way to do business and after all NOT A GREAT CUSTOMER SERVICE and the reason for my review here. Be aware of this hosting company!
I've been with DailyRazor for years now. I needed a provider who could host a Tomcat container - they were the ones I needed at the time.
To start, reliability was great. Customer service however is horrible. When other folks are saying that they question whether their prior messages in an open support request were ever read, I COMPLETELY sympathize. 9 time out of 10, my questions were never thoroughly read and initial responses were ALWAYS poor or not even close to the topic.
I too was double billed. I don't think there's any conspiracy theory behind it. I just think their system is poor and it was just a screw up. They remedied it pretty quickly.
At any rate, between servers going up in smoke (without a proper and timely backup system) and now all my accounts completely inaccessible, it's time to move on. Just thought I'd share.
Besides the repeated double billing problems, now I quit them, they emailed back and said I would not be billed again, and the day my account expires, they BILLED ME AGAIN! I asked for a refund, they emailed and said they refunded the charge - BUT THEY DID NOT. I have this charge in dispute with my credit card company. Daily Razor is full of crooks just wanting to steal your money. They should be put in jail.
People at DailyRazor don't know what they are talking about, nor take their customers seriously. They have kept a lot of their sites down for 5 days and running, and don't have an ETA, nor a good support structure. Their quality is very poor and based on the competition, I can see that they will go out of business very soon. Never host your site with these guys, if you are serious about uptime and support.
DailyRazor tech support is very poor. When I contacted the online chat, they never knew anything and told me to email tech support directly. I would do so and get a ticket started. The answer would come back hours later and was never helpful. After two or three emails back and forth, I got the feeling that either a different tech was answering each and every message or that nobody ever read the prior messages in the same thread.
When I called on the phone, the people answering the phone had strong Indian accents and were difficult for me to understand, I could get around the accent if they had been knowledgeable, but they were not. I got put on hold for 10 minutes at a time, then told to send an email. .... and the endless loop of non-helpful tech support starts over.
I once asked to speak to their supervisor and was put on hold for 15 minutes and then told that there wasn't one available. I also got the feeling that I spoke to the same person in tech support and sales, but that he had given me two different names.
The worst part was when DailyRazor suspended my access because they claimed that I was overusing the database server and causing problems with other customers. This was not a new site, but one I had moved from another host. I contacted my old host, who is a personal friend and he said that they never had problems with my database usage and that the DailyRazor servers are probably very over saturated.
No effort, even minimally was exerted on DailyRazor's part to assist me in making my site work on their servers, just immediate suspension. I was unable even to access my site through FTP to try to remedy the situation.
I had a test server there for over a year was impressed with their speed and control panel. When I felt comfortable to move my site, I spent over 100 hours porting it over to work with a different version of ColdFusion and different DB server, then when I went live, I was suspended almost immediately.
Not Happy with them. Can not recommend to anybody with usage heavier than a quilting club.
Thier service has gone from good to bad and now worse and I suspect they have been tampering with my code Thier servers have been running at a snails pace for the past three years, since they overload them.
stay away from this company poor hosting and customer service!...My site FTP destroyed by this hosting Company and they have no back up... they do not respond any phone calls or emails all they do listen and apologize but so far no result... If you want to host your site you better secure your website and files some other hosting company!...
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