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I was a customer with Eco Web Hosting for approximately 2 years. During the first year and a half or so I didn't have any major issues, some of my sites were slow, but I just thought that was other things I had to fix and the fact that the server is in the UK and I'm in the US. I started looking around at other hosts within the US. About a month ago they were migrating all of their information onto a new faster server, so I thought I would wait and see if things got faster then since I don't like the hassle of having to change hosts. I ended up with multiple issues with many of my sites. Some that worked fine in the migration ran into problems a week later and were down. The answer I received on one of my sites was that since I hadn't changed DNS it was still pointing to the old server, but if it was still on their old server(where I had no issues whatsoever) why would I start having issues randomly after the migration. They were unable to answer this question. I had multiple trouble tickets that had to be submitted with my websites. It took multiple days to get any answer, which I fully understand they were busy with issues with the migration so I tried to be patient, but there were many of my trouble tickets that were deleted without getting a response. There is NO way to contact them with issues except by filling out a trouble ticket and waiting several days for a fix. In all this mess and lack of customer service I went to another host, but then I was locked out of making any DNS changes on my account, so had to contact them multiple times and wait for them to "make a change" and allow me back into my DNS. After all this was said and done I had all my sites but one, which was going to expire and not be transferred, moved to my new host and I was just temporarily using Eco Web Hosting for my domain registrar. Because I wasn't going to use them for hosting anymore I cancelled my auto payment for the hosting renewal each month and was going to cancel the full hosting at the end of the time frame I had already paid through(April 30th). Well as soon as I deleted the auto payment I was locked out of my account, even though I still had 6 days left in the month. I contacted them about it, when I finally got a response asking why I was canceling and making an offer for cheaper hosting to try to keep me and telling me I could have the account changed to domain only, I explained my issues I was having and right now I have been waiting 2 days to even get a response. The customer service is horrible! With all these issues I have decided I'm going to get my domains away from them and cancel everything! I'm basically being held hostage right now because I can't get into my account that has been paid for to make any hosting or DNS changes, so I have to just wait to hear back from them to let me into my account so I can even transfer my domains out. I'm stuck! I would NEVER recommend this company!
I first found Eco Web Host through a class on web development with Udemy. It gave me a free years worth of hosting in order to play with different projects. I kept using them, and eventually developed a website for a business and decided to host it with my other websites.
Every couple of months, the site would go down completely, and none of the users of the site could do their job. The support was very unhelpful. They would gaslight me and say that it wasn't their fault, everything looked good on their end, and after a lot of back and forth, they would discover that it was in fact their fault. And there would be times where they said they didnt do anything after I raised a ticket, but magically the site would start working again.
They also advertise 24 hour support, but if your site goes down for your users and it isnt in their core hours, be prepared to wait "Apologies for the delay in getting back to you here. Our core support hours are 7am-7pm Mon-Fri and 9am-5.30pm at weekends so it might take us a little longer to get back to you outside of those times."
If you are looking for any serious hosting, I would recommend not using Eco Web Host
Thanks for your patience. The platform team had restarted the Windows a short time ago and this looks to have not fully come back online in this case. They have given this package a kick and all should be good again now, sorry about that.
Eco Web Hosting
Thanks for your patience. Hmm, our platform team haven't made any changes but this looks to be loading in a timely manner for me as well when testing now. We'll continue to monitor this but the site would appear to be back on track now.
Eco Web Hosting
Scott 05 Jun 2021 @ 09:05AM
Thanks for your response.
Apologies for the delay in getting back to you here. Our core support hours are 7am-7pm Mon-Fri and 9am-5.30pm at weekends so it might take us a little longer to get back to you outside of those times.
There were no issues on the server we have been aware of currently. I can see the site is back online now. I have tried to increase the PHP memory limit for you as Mike mentioned in the previous ticket to see if this helps. Please do let me know if you see the error again. If you can grab a screenshot of the error and the exact time I can then raise this to our platform team to see what is going on for you.
*** And then TWO WEEKS after logging the initial ticket and telling me it wasn't their fault and everything looked fine ***
Giles 17 Jun 2021 @ 18:39PM
Eco Web Hosting
Thanks for waiting.
The Platform Team has confirmed this was due to an attack by a botnet. The effects of the attack were mitigated at the time and have since put in an extra step to stop it from having a further effect on the site should it happen again.
Can you let me know if this has resolved, please?
Eco Web Hosting
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