Why FatCow? We get this question a lot! Well, why call a computer an apple? FatCow was designed from the start to be a different alternative in Web hosting. We took a look around and saw lots of techno babble, confusing pricing schemes and not much in the way of customer satisfaction or support. We decided that a simpler, more customer friendly approach was needed.
FatCow was born in 1998 and the rest is history. We've grown our company with a dedicated group of talented believers in the notion that simple, old fashioned service and value still ring true. FatCow has focused our entire company on delivering the best value and customer service experience in Web hosting to the small business user. We make every effort to make our services easy to own, easy to use and most importantly to provide real business value. And yes, we like to have fun doing it.
Part of the Endurance International Group.
Endurance's (EiG) other brands include A Small Orange (ASO), Apollo Hosting, Arvixe, BigRock, BizLand, BlueDomino, Bluehost, Dollar2Host, Domain.com, DomainHost, Dotster, easyCGI, eHost, EntryHost, FastDomain, FatCow, FreeYellow, Globat, HostCentric, HostClear, HostGator, HostMonster, HostYourSite, HyperMart, IMOutdoors, Intuit Websites, iPage, iPower, iPowerWeb, StartLogic, JustHost, MyDomain, MyResellerHome, NetFirms, Networks Web Hosting, Nexx, PowWeb, PureHost, ReadyHosting, Saba-Pro, SEO Hosting, Site5, Spry, SuperGreen Hosting, USANetHosting, Verio, VirtualAvenue, VPSLink, WebHost4Life, Webstrike Solutions, and Xeran.
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I really liked that I was able to call and ask tons of questions about starting a webpage. There is a learning curve to figure things out but each time I called they would work me thru the questions.
Unreliable. A lot of downtime. The low cost goes at a hight cost! Avoid Fatcow and avoid yourself a nightmare. After almost 4 years with Fatcow, time to leave...
I have been with FatCow since 2003, and initially, they were great for my small business. When I signed on, they were based in New Mexico, and the customer service was excellent. Within a few years, the company was sold, and moved to New England. There were some changes with the new ownership, but nothing that seemed to complicate my ability to work with my simple website (by this time, I had added two more accounts for personal websites). But, within the past two years ... I have grown increasingly dissatisfied with FatCow, and am currently looking at other shared webhosts.
My main website is for my small business (educational K-12 consulting) ... I use very little disk space or bandwidth for text and graphics. The other two sites are for personal interests (my photography, PS images, etc. and family photos). I really do not use any of their services ... primarily because I haven't needed to. But, when I recently decided to add a blog, FatCow's tutorials for WordPress were rather lacking.
I suppose I could ask FatCow's customer service ... if it existed. Yes, they do claim to have customer service, but it is crap ... excuse me, beyond crap. I don't use it often, but when I do, it would be nice if my tickets were even read. Their responses are boilerplate, and generally do not even address the problem.
I'm not high-maintenance ... in fact, I think I probably go out of my way to avoid having to contact support. The problems I encounter are generally account-related. The latest one was when my renewal for one account (the biz) was due, they auto-renewed their services on my credit card, but they allowed my domain to lapse - even though I had domain credit (this was remaining from last year when they insisted I purchase two years of domain credits when I transferred my domain to them - it had remained with a host from years ago). When I complained to customer service, they sent their usual "We apologize for any inconvenience this may have caused you ..." and essentially told me that I should have been monitoring this myself. Ok, fair enough, but then, what am I paying them for when I use so little of their services?
Another issue has been with pricing. FatCow offers two prices ... their regular plan for $99.00/year and something they call "Mini-Moo" which is domain parking. I pay for the regular plan for each of my three websites. A bit pricey for using so little. FatCow frequently offers discounted plans, but I can't take advantage of any of those since I am not a new customer. And, in searching for a new host, I've learned that a number of them offer add-on domains under one account.
In all fairness, I have not experienced a lot of downtime or slow network speeds with FatCow, but then again as I've previously stated, my websites are small and simple. I don't know how they would fare with more robust sites.
These guys should NOT be in the hosting industry ... trying to set-up some Wordpress sites for a client hosted with FatCow has been the WORST hosting experience I've had.
Support's responses have ranged from condescending to completely irrelevant & 5 days later MySQL is still failing on a regular basis
Avoid at all costs!
I signed up april 10, 2011 basic plan. After finding I needed ecommerce with shopping cart I upgraded. Had problems with site like to big of images, found I needed upgrade again to get thumbnail. I didn't want to upgrade again, so on april 19 I contacted support wanting to cancel. They replied for me to fill out the form "Not to renew my yearly account on april 10, 2012". I then read their User Policy. It says they have a 30 day money back guarantee, but discovered only for payment made with credit cards, I paid with Paypal. So buyer beware of very fine print. I got 9 days of service for my $180.90 paid. I've cancelled my account with the form: "Do Not renew my account in 1 year in april 2012. I said UNCLE.
Signed up June 16th, and today, June 21st have cancelled our account. Since signing up, our server has been down 3-5 hours on THREE SEPERATE occasions. The control panel is EXTREMELY slow. Support does not want to address any problems, but admit the problems were theirs. Then, upon asking for a refund, I was instructed to wait a few hours and our site "should" be operational. After insisting on a refund, they then informed me, the the $12.95 paid for "Site Backups and Restore" was non-refundable, even though our server was never online long enough to use it.
I signed up for a 99.9% uptime guarantee, and was lucky to have half that.
That being said, try another host. You'll thank me.
They are just a nightmare. Totally unreliable and beyond poor assistance.
Our site was hacked and FatCow identified the corrupted files and list them to us. Instead of deleting them they deleted the entire site without even telling us. We spent a week trying to get in touch with them via email and phone calls with no luck, while our site was down.
We used them because we are a small art project and we were attracted by their cheap fee but please do not make our same mistake.
i hope our terrible experience will prevent other people to have it. DO NOT USE THEM
Worst hosting company ever. This year, for the third time, I was auto billed for service despite setting my account to manual and being told no billing information was saved to my account. Getting an actual person on the phone is ridiculous. Customer service sucks. I could list a whole host of reasons not to use Fat Cow. They absolutely suck.
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