HostBig are Really Sorry to Our Custmors,Ecatel (DC) Hardisk Got Failed.
HostBig Have Losted All Our Data.
HostBig are in Big Loss, Still If You Need Hosting HostBig can provide at alternate server but sorry no backups remained.
If you have the data and need host mail us
been with them for more than a month but paid for a year. subdomain always timeout, their technical team says it would not happen again but it is still happening.
Good thing I was still at development stage otherwise it would be a nightmare to change host.
I still don't know if their "money back guarantee" is reliable.
The worst host ever. I have left after day and a half and in spite of 'Money Back Guarantee' HostBig refuses refund. Theft anyone? Problems? What Problems? Aha, well they send wrong site info, wordpress install does not work, FTP does not work, EMAILS do not work...what works? Tech support, o yeah they will not hear you if you say this does not work they will tell you to restart the computer to get rid of you.
If you read this before having them, enjoy being a fool if you go for them. Awful and disguisting!
DO NOT USE HOST BIG!! ALL MY WEBSITES ARE DOWN AND CLIENTS WEBSITES.. THEIR DAILY BACKUPS ARE NON EXISTANT! EVERY SO CALLED BACK UP FOR EVERY DOMAIN IS CORRUPTED! LOSSES NOW OVER OVER $20,000... THEIR RESPONSE. SORRY SIR PLEASE FIX THIS WITH BACKUP ON YOUR END THIS IS NOT OUR PROBLEM. THE BACKUP I MADE FROM THEIR BACKUP TOOL IS CORRUPT! SO ALL ROUND A JOKE! THE BLOCK YOU FROM CHAT SO YOU CANT COMPLAIN. TRANSFER YOU FROM CHAT AGENT TO CHAT AGENT WHEN YOU GET THROUGH!! DONT USE THEM!!
NOTE I HAVE MANY WEBSITES THAT WERE HOSTED WITH THEM.. AND INTERMITTENT PROBLEMS WERE REGULAR! WAS ALWAYS HAVING TO HAVE THINGS FIXED UP.. POOREST CUSTOMER SUPPORT WHILE YOUR ON HOLD WAITING FOR RESPONSE. THEY ARE ON HOLD TO THEIR RESELLER PARENT COMPANY RESELLERNET WHO ARE WAITING ON HOLD TO THEIR PARENT COMPANY HOSTSO... THEY ARE JUST A JOKE! DONT EXPECT THEM TO CARE EITHER!
Although they advertised a price of around $1 per month for its basic plan, they have update the prices (3 times more expensive) but not the website. They've been unable to keep their promise of "guaranteed honest prices" after a year of service. It's all a lie, they are totally scam.
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