Hostwinds was founded in 2010 with the purpose of changing the hosting industry. Hostwinds saw many flaws and ways to improve over existing hosting companies. Hostwinds saw the industry was becoming saturated with some hosts offering unbelievable prices, but the cheap prices come with some of the worst service and support that makes the cheap price not worth the cost to your website. Then on the other hand we see other hosts that offer great service and support, but at a premium price. Hostwinds know the industry and we know what it costs to provide great hosting services. We know that we can combine the two extremes into one great company, and thus Hostwinds was born.
Since I've been with Hostwinds, they've done nothing but ensure that I will be a repeating client of their's. Not only do they take every step to ensure that they get a website transfer done right, but they've treated me like a human being and provided me with excellent customer service until every one of my problems that I've had were fixed. I wouldn't recommend anyone else but them.
I have been in the process of revamping my website and Hostwinds has been along my side the whole way. Their tech support is really awesome and always there to help when I have questions. I haven't had any problems so far and so glad I made the switch.
I used so many companies for hosting serves and have so many servers too. Hostgator and goddy is one of them. The all are good in all but when i experienced HOSTWINDS.com i am surprised. At one time of movement Hostgator and godaddy stop their support on provided hosting services but with hostwinds they start the support where every or any other hosting company end their support. Hats off to their support all support engineers are very very good, Knowledgeable, Well mannered and worth to spend time with them and replying very quickly and to the point. The most impressing point is they have avery catchy brain so its very easy to get him understand your requirement and they provide you the solution according to that only which save lot of time and efforts.
I got not only support related to any issue of my hosting server but if i need any basic help related to linux or any other thing which they knows, they guys spent time with me to solve my issue and guide me in a very nice and proper way and help me until the things will not go beyond their reach.
Due to their support i am able to not only start my new business but able to run it without any pain and flawlessly. They save my lot of time and cost which i spent earlier to freelancers for getting solve my small issues. Now i m so happy and running my servers and their is no down time for any of my server running with hostiwinds.com.
I highly recommend hostwinds.com for any requirement of hosting services.
According to my current experience with Hostwinds.com I can name them as one of the most professional and engaging technical professionals. I had a couple of questions during the initial setup, I received quick and informative replies. After I received my account data I became their most loyal client because they are providing low-cost quality hosting solutions and 100% uptime. My website is highly accessible and loads blazing fast. Thanks for your job, guys, you rock.
Perfection is perfectly suitable word for their reliability of both servers and network. I have had zero downtime and only occasion when my websites were down was due to planned server reboot. Furthermore, their support is truly skilled and replying quickly - within 20 minutes. They not only help you to solve troubles, they take initiative and do it personally.
From hostwinds.com everyone would get only highest uptime and performance, solid service and prices that anyone could afford. I love their support that is online seems truly 24/7 and have rich knowledge and experience in server tweaking. Recommend them to you, guys!
Every side of hosting service provided by Hostwinds is totally strong and high level. Servers are optimized for rock-solid stability and best performance powered by litespeed and ssd. Support knows how to manage websites, hosting accounts and treat customers.
This hosting provider would be suitable as for small blogs and for huge projects, just because of their highly-trained techies. These guys know what are they doing. They have optimized servers to reach maximum stability and performance. But even if any problem occurs, they will handle it quickly. Service is on a perfection level, for sure!
The best thing in Hostwinds is their people. People makes service, contact customers and maintain servers. Everything of that list they are performing perfectly to my mind. I love the way they treat customers and keep servers alive.
I am getting everything I wanted from a hosting provider. My sites are up for almost all the time and there were some instances of downtime, but they were fixed in less than 10 minutes. My emails are delivered quickly and never stuck. Support team is there when I contact them and reply in 20 minutes on average.
Each feature of service provided by Hostwinds.com is definitely above average. I know that, because this is my 4th hosting provider and so far I believe it is the last one. My stability is close to 100% and I've got downtime only because of scheduled server works. The support team is also skilled in delivering fast and detailed replies. Price is absolutely reasonable, I know what I paid for.
They are targeted on customer satisfaction at many aspects like stability, performance or tech assistance. I am able to contact Hostwinds support team whatever I'd like to and always get fast detailed solve of my troubles or issues, however there were just one occasion when I needed to ask them about technical troubles, all other times that was because of my poor knowledge of different scripts. So far so good.
My experience is positive. At first I was a bit skeptical about their service, because I risked and started using them without any research, I knew they have money back guarantee and in case of troubles wanted to use it. However I haven't need it and for now I am satisfied with Hostwinds services, especially their uptime and performance. I haven't contacted their support team since initial account setup, because everything worked perfectly. I believe it is a sign of reliability.
I am proud to be their client. Hostwinds shows they really care about their customers and I feel totally safe with them. Support is awesome and fast. I am able to reach them whatever needed. Uptime is also top, I haven't experienced any downtime during half year with them.
The pricing and support is very good. Servers are stable and running smooth.
I am more than satisfied and it can't get any better. Very happy with them. I would recommend this hosting any time. I have everything I wanted in a package.
Good job Hostwinds team.
I am not too experienced webmaster. That is why my main demand for every host is support that would manage my account for me. And Hostwinds are suitable for that demands, and even more: their stability exceeds any expectation and their guarantees.
Every hosting provider should treat their customers in a highly polite manner like Hostwinds do. They reply in 15 minutes and perform professional full management of my account. The uptime is perfect and monitored at level of 99.98%! That 0.02 of downtime seems was due to planned server maintenance.
Just after the payment was done my account info has been delivered. The replies on my inquiries are pretty fast - around 15 minutes. The server performance is high with no troubles at all. Their service is pretty decent for people who care about performance and stability.
Hostwinds service is so excellent that I am even ready to pay more if needed, because to my mind their prices are more than reasonable for that high performance stable hosting solutions they are providing. I am receiving nothing but top level service from both servers and support. My websites are never down and support is helpful all round the clock.
Hostwinds.com is offering fair service at reasonable rates. I like their stability that caused by properly maintained hardware and well-optimized software. Support team is also professional and always there for assistance.
I am confident in Hostwinds performance, uptime and customer care level. After a year of using I am sure i can count on their support team in any question I'll have, because they've already proved that their customer care is top-notch, they are available when you need. Thanks for that, Hostwinds.
I am very impressed with Hostwinds service. I just registered a website and I found the process smooth and easy. I am impressed with your website also. I have registered several websites and hosted them with many different companies, but I would say yours is the best I have worked with.
Brilliant service. Have hosted multiple domains. The customer service is brilliant again. My emails always get responded back to. Great and reliable.
Hostwinds is easy to use and customer service has always been great.
Downtime is non-existent; support team is friendly, polite, professional and knowledgeable; with a control panel that offers absolutely everything.
This company is really good at delivering their services in a quality manner because of their top-notch services with high uptime and modest rates. Support is always fast, reliable and prompt.
After realising that my shared hosting account was too slow to run my main website from, I decided to look for a solid VPS hosting account.
I looked around various hosts comparing stats, reviews, and ESPECIALLY customer support. I know very little about hosting and my major concern was getting a host who could help me manage any issues I had.
I looked at various different well known hosts including KnownHost, HostGator, LiquidWeb before finally choosing.
As you can guess from the title of this post, I ended up with Hostwinds.
I was contact personally by a HostWinds rep through internet marketing forum and he assured me that HostWinds 24/7 customer support was top notch and could help me deal with any issues I faced.
In August 2012, I signed up for their level 3 VPS and began the website migration.
Everything ran smoothly and their support was great throughout the first 2 ½ months, right up to the point in time that I needed them.
In late December, an article on my main website was upvoted to the front page of Reddit and received 14 times our normal daily traffic in 12 hours. Then it crashed.
I wasn’t too concerned with the crash because I know the package I signed up for wasn’t really geared to cope with this kind of influx and the HostWinds support would be able to help me get my site back online before any major damage was done.
I submitted my first ticket to their 24/7 support team at 1pm local time with a HIGH priority with a polite request for assistance and waited for a response (Ticket ID: 151190).
After not receiving a response for 2 hours, I submitted a less polite message to their 24/7 support asking for someone to help me deal with this situation (Ticket ID: 599318).
When I still hadn’t received a response to any message another 30 minutes later, I called their 24/7 support team and waited for someone to pick up.
My call went through to an answering machine and I left a very direct message stating that I wanted someone to contact me immediately and let me know what was going on.
When I still hadn’t received a response to my first ticket or call, following a suggestion on a hosting forum I posted my situation on, I tried a gentle reboot. All that did was crash the entire server.
I submitted ANOTHER ticket at 4:06pm (local time) (30 minutes later and now 3 hours since the first ticket) with a less than polite message asking someone to contact me and help me with my situation (Ticket ID: 515734).
When I still hadn’t received a response an hour later, I called their 24/7 support team AGAIN and surprisingly, ended up at the answering machine.
By this point, I’d given up and already started looking for a new hosting provider that would actually live up to their promises.
Then, to my COMPLETE surprise, 5 ½ hours after I submitted the first of 3 tickets and two voice messages, I receive a response. Unfortunately, by the time this had come through, my site had dropped off the front page of Reddit and people were no longer trying to access my site.
This is the first reason you should never use HostWinds – their 24/7 customer service promise simply means you can submit a ticket 24/7. They’ll respond when they’re good and ready.
The response I received from their customer support was a surprise. I received a 1 line email from a service tech saying:
“We have fixed the issue. The domain www.xxxxxxxxx.com is now working”
No apology. No explanation.
No hint that they actually cared about their customers and were concerned with their sites well being, or their customer service reputation.
Just one line saying – the issue is fixed.
Over the next hour, the service tech also responded to the other tickets.
“Your server is now online”
“It appears to be working from our end.”
Not good enough.
This is the second reason why you should never use HostWinds – they just don’t care about their customers.
After going through this, I started the process of finding a new host. Given that it was the Christmas period and I was already tied up with family commitments. After searching for a month, I finally decided on a KnownHost dedicated server.
In contrast to HostWinds, they appear to really care about their customers and their customers sites health so I’m enjoying being here.
In the middle of transferring my domains from HostWinds to KnownHost, my HostWinds account was due to expire. Because I couldn’t afford to have my sites not hosted for any amount of time, I paid for an extra month’s hosting.
It turned out that my KnownHost account was set up and all sites were transferred before my new billing period was due to start with HostWinds so I contacted them asking them to cancel my account and refund the unused month of hosting I’d just paid for.
As this request was put in within 24 hours of the payment being made, I didn’t think there would be too many difficulties.
I lodged a ticket with and received a response from what I believe to be the only person in HostWinds who actually cares about customers. It may have been because I was cancelling my contract or he may have actually cared that people had a good experience with HostWinds, whatever it was, it was a pleasant change.
He informed me that he could and would cancel my account but was unable to refund my payment because I was past the initial 60 day money back guarantee, regardless of the fact that the month I had paid for hadn’t actually started.
I was about to file a PayPal refund request when I saw a notice saying something along the lines of (I’m paraphrasing here) “We care about customer service. Instead of submitting a dispute, you can contact our CEO Peter on his email address [email protected] He’ll sort out your issues.”
I decided to try this before filing a PayPal dispute because I know how painful they can be.
Now, given the issues I’ve faced with HostWinds over this period, what do you think happened?
Do you think I got an immediate response apologising and offering a full refund?
No… That would be too much.
Do you think I got an email a few days later with a short and sharp response saying a refund had been issued?
No… Even that is too much.
I got no response.
I sent three emails in 7 days and received no response to any of them.
The only contact I received from HostWinds was after I filed a PayPal dispute letting me know that a refund had been issued.
This is the third reason why you should never use HostWinds – not even their CEO cares about customers.
So, in case this is all too long for you to read, here’s a quick timeline.
15th August 5pm – Signed up with Hostwinds
9th December – Upvoted to front page of reddit
10th December 12:55pm – First aware of website crash
10th December 1:06pm – Submitted first ticket to 24/7 customer support
10th December 3:11pm – Still no response to first ticket. Submitted second ticket.
10th December 3:35pm – Still no response to either ticket. Called but only got an answering machine. Left message.
10th December 4:06pm – Still no response to any ticket or call. Submitted ANOTHER ticket.
10th December 5:16pm – STILL no response to anything. Called AGAIN.
10th December 6:00pm – Site falls off the front page of Reddit and traffic stops coming
10th December 6:34pm – Receive response: “We have fixed the issue. The domain www.xxxxxxxx.com is working now.
10th December 6:35pm – Receive response: “Your server is now online.”
10th December 7:24pm – Receive response “Your server is online and working fine from our end”
16th January – Cancel hosting and request refund for unused month of hosting. Email CEO [email protected] as per instructions on PayPal dispute page.
18th January – No response from Peter. Email again.
22nd January – STILL no response, email again saying that I will be filing a PayPal dispute.
22nd January – Refund received.
(All times and dates are local times for +10:30GMT)
If you value your websites, if you value honesty, or if you value being respect by the people you’re doing business, do yourself a favour and stay WELL away from HostWinds.
P.S. If anyone needs to verify this story, I can provide receipts and screen shots of tickets, times, and conversations. Please just let me know.
Hostwinds supports spammers. Our accounts are flooded with spam from domains they host and they don't disable the accounts or stop the spammers despite reporting and contacting support. Its bad folks and that kind of host should not be scamming people like that
We suffered a lot of downtime and serious mistakes were made by Hostwinds during (1) initial migration, (2) subsequent upgrade, (3) billing mistakes as a result of the botched upgrade, (4) downtime when our DNS zone was suddenly removed.
In all cases we had hours of arguments from uninformed and rude support staff. Avoid Hostwinds, one of the worst hosting operations I've experienced in nearly 20 years of hosting.
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